Why record calls
- Staff training and quality checks
- Resolving disputes with a clear record
- Meeting regulatory or contractual requirements
How it works
Call recording is added per user. Recordings are stored securely and can be searched and played back by authorised people.
Data protection
Tell callers that calls may be recorded, set sensible retention periods and limit access. We help you configure this as part of set-up.
Why buy BT Cloud Voice from Forever Communications Limited
Forever Communications Limited is part of Forever Group and a member of the BT Business Partner channel. We supply, set up and support BT Cloud Voice for UK businesses, schools, charities and public sector organisations.
- A named partner who plans your numbers, call flows and handsets with you
- Number porting managed for you, timed to avoid downtime
- Connectivity checked first, so call quality is right from day one, with BT business broadband and BTnet available if you need it
- Ongoing support for moves, adds, changes and faults
BT Cloud Voice is a business service. We do not sell consumer or home phone products.
Want a BT Cloud Voice quote for your team?
Tell Forever Communications what you need and we will come back to you with options, not a hard sell.
Contact usFrequently asked questions
Can I record only some users?
Yes. Recording is enabled for the users who need it.
Do I need to tell callers?
Yes. You should tell callers that calls may be recorded, for example in your greeting.